Since the establishment of the company, adhering to the operation philosophy "Do a good job of products, set up quality awareness as the core values ." We has been committed to the development and production of coal mine machinery.
Customer service center is one of the very important departments of our company. Her main work is: accept customers’ comprehensive business consultation, provide technical support to customers; accept, coordinate, deal with customers’ complaints, solve customers’ difficult problems; take the initiative to communicate with customers, contact to understand customers’ feelings and needs, timely feedback customers’ information to the relevant management departments and production enterprises and properly handle with them.
The customer service center is divided into customer management department and technical service department. The customer management department mainly accepts the customers’ comprehensive business consultation, the technical service department mainly provides the pre-sale, in-sale, after-sale technical support and the solution of the products for customers.In order to enable every customer to get satisfactory service in EXCELLENT Machinery and maintain a good trust relationship with the company, EXCELLENT emphasizes the pertinence and effectiveness of customer service, and implements the acceptance responsibility system, that is, to be responsible for customers’ every phone call and every question, so as to enhance each other's feelings and deepen understanding. If you have any questions and needs about the products, or have any comments and suggestions on our services, you are welcome to communicate at any time, we will do our best to serve you wholeheartedly. Your satisfaction is the purpose of EXCELLENT’S service, and the common development of the company and customers is the persistent pursuit of EXCELLENT.
In the face of the future, all the staff of the customer service center will warm customers with care, and cast brilliance with service.